Refund and Returns Policy

HiRes.64 (“us”, “we”, or “our”) operates http://www.hires64.com (the “website”).

IMPORTANT NOTICE: NO RETURNABLE FOR REWARD POINTS.

SECTION 1 – RETURN POLICY
Please read and understand our returns & refund policy before any purchase. All goods sold are non-exchangeable and non-refundable, unless otherwise stated below. We strictly do not accept change-of-mind returns or exchanges – there are no exceptions to this.

Under the circumstances where an unforeseen problem arises and requires a refund or exchange, we promise to work our best to resolve the situation for our customers. If you have received an order that is defective, please retain its original packaging, take some close-up photos of the issue, along with a photo of the entire product, and inform us within 3 days from date of received product.

If you meet the above criteria and would like to apply for a return, please contact us at [email protected]. Return postage costs will be borne by the buyer and is non-refundable. Trackable shipping service or shipping insurance is highly encouraged as exchange will only be processed upon receipt of the original item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Note:

We do not accept returns on sale and promotional items.
All returned items must be in unused condition, with original tags, packaging and with a copy of the receipt.

SECTION 2 – REFUND POLICY
A refund (on the original amount paid for the returned item) will only be available in reward method. Reward are non-refundable. If your refund request is approved, please allow 10-14 working days for the refund to be effective and completed due to bank refund transaction times.

Note: If you do not receive your refund after 15 business days, please contact us at [email protected].

HIRES.64 RESERVES THE RIGHT TO ACCEPT OR REFUSE ANY REFUND AND EXCHANGE NOT MEETING OUR ELIGIBILITY GUIDELINES.
This policy was last updated on 2019. If you have any questions or concerns about this privacy policy, please EMAIL us [email protected] or contact us